Frequently Asked Questions
WHY HASN’T MY ORDER ARRIVED YET?
All product designs are uniquely handmade, therefore please allow 7-10 working days.
CAN I REQUEST THAT THE ORDER CAN BE SENT TO ANOTHER ADDRESS OTHER THAN MYSELF?
Yes you can. The payment section will give you an option to make changes to the delivery address.
WHY DOES MY PRODUCT DIFFER SLIGHTLY FROM THE PHOTO ON THE WEBSITE?
I try to ensure that all of the items shown on the website are accurately represented, however slight variations in colour, typefaces and layout may be experienced as all writing are uniquely handmade.
HOW DO I PAY?
Payment can be made securely via the online payment system, PayPal. Orders will be sent once the payment has cleared.
IS ENTERING MY CREDIT CARD DETAILS ONLINE SAFE?
Using Paypal is probably the safest method of paying online. If you’ve ever used Ebay before, you will have paid via Paypal and so will already have an account and so payment should be quick and easy.
All my products are posted by First Class or Recorded Delivery (on request at an extra cost). Basic postage and packaging charges are included in the total product price. Please contact me via my email address firstname.lastname@example.org if you require delivery outside UK mainland. Charges for delivery may vary.
If in the unfortunate event you are unsatisfied with the standard of your order, please return within 14 working days, and I will be more than happy to exchange for a full refund or replacement. I am unable to offer refunds on personalised goods, due to the nature of the products. However, if the personalisation is incorrect due to an error on my part, I will happily refund in full or replace the item at its purchased price at no further cost. Please note however that the arrangements of returned products are your responsibility.
WHAT WILL YOU DO WITH MY CONTACT DETAILS
Your details will not be passed to any third party. Your contact details will only be used to provide you with a confirmation of your order, and news updates on ‘Cyfarchion’.